Legal

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SCHEDULES

Our On Line service hours are from Monday to Saturday from 9am to 1pm and from 4pm to 9pm and on Sundays from 4pm to 9pm.

For urgent or immediate questions, we invite you to contact us through the emergency cell phone number published in the vouchers via whatsapp.

OUR PRICES INCLUDE

All services specifically mentioned in each service. Prices include VAT and are subject to change without prior notice until such time as the client pays in full for the services contracted.

All amounts paid prior to final confirmation of services are charged as a reservation.

The final confirmation of the respective services and freezing of prices will occur with the issuance of the voucher and the respective invoicing.

OUR PRICES DO NOT INCLUDE

Entrance fees to National Parks, boarding taxes, and others not specified in the services.

Extras of any kind or expenses that are not duly specified in the services (transfers, gastronomy, lodging, tastings, drinks, promotions, clothing, paperwork, etc.).

CHANGES AND CANCELLATIONS

On the company's side: AMUNCAR TOURISM reserves the right to justifiably cancel the tour in the following circumstances: Force majeure and fortuitous event. The total amount received up to that moment will be refunded, minus the administrative costs derived from such operation (15%).

On the customer's side: All changes and cancellations must be notified in writing via WhatsApp to +54 9 2944 389866 or via email to. [email protected], The voucher will be issued 48 hours prior to the departure time of the service.

In the cases where there are services with special cancellation conditions, these will be informed in the product detail.

For changes in Transfers and Excursions due to change of date: No extra costs or extras will be charged for a service as long as there is availability on the new date requested and the change is made within 48 hours prior to the contracted service. Date changes are subject to availability.

CANCELLATIONS

In the event of cancellation or withdrawal of the trip for reasons inherent to the passenger, the following penalties will apply: Charged with 15% corresponding to administrative expenses, refunds will be made through the same channel in which the payment was made.

If the cancellation is prior to 18hs before the service is rendered, no refund.

In cases where the passenger voluntarily desists from using any service without prior notice, he/she shall not be entitled to claim any refund for such service. There are no refunds for any unused services, including transfers, activities, excursions or other services reported on our site. Except with the presentation of medical certificates, signed by registered health personnel, where only the administrative expenses and percentage of reservations requested by the service providers will be charged, according to the type of tour, excursion or transfer.

In case of long weekends, Easter, high season, Christmas and New Year's Eve, regardless of how far in advance the services are cancelled, there will be non-refundable amounts.

AMUNCAR TOURISM reserves the right to consider refunding or issuing a credit note in favor of the customer in cases where there are cancellation charges.

In the case of cancellation of credit operations, the amounts paid for reporting, administrative, stamping and interest expenses will not be reimbursed.
(Art. 21 Decree 2182/72) In the case of cancellations affecting services firmly contracted by the agency, the reimbursement of the same shall be subject to the contractual conditions under which the respective companies render their services. In all cases of refunds, the agency may retain the price of the expenses incurred plus the 20% commission of the contracted services.
Non-scheduled or charter flights: the provisions of the previous point shall apply. Notwithstanding the foregoing, only the percentage of the price of ground services determined by the Wholesale Operator according to the mode of operation of the service providers shall be reimbursed. For this clause to be valid, the quality of the transportation must be determined in the first document delivered to the passenger.
In the case of regular flight services, the policies and conditions for changes and refunds are exclusively set forth by the airlines; without interference by the Company. The Company will provide all its support and collaboration to carry out the steps required by the passenger for such purpose.

THE RIGHT OF CONDUCT AND PERMANENCE:
The company reserves the right to make you leave the tour at any point of it, that passenger whose behavior, mode of behavior, state of health or other serious reasons in the opinion of the company causes danger or constitutes a nuisance to the members of the trip or can spoil the success of the tour or the normal development of the same. Including in this point the schedules marked within the regular tourism excursions, giving as maximum tolerance 30 minutes from the schedule marked at any point of the tour, after that time, the company is not responsible if the tour continues, on the understanding that the passenger will remain longer and return by their own means to the hotel. Likewise, after 15 minutes from the time marked for the start of the tour, excursion, transfer, etc., we will assume that the passenger will not use the contracted services, losing the right to claims, total or partial refunds, rescheduling of the service, or any objection in these situations.

RESPONSIBILITIES

It is the sole and exclusive responsibility of each passenger to have all documentation in order for the trip. The passenger must have a valid passport and the required visas according to the chosen itinerary. Failure to comply with the above will result in the loss of the right to any reimbursement.

The consequences of its omission and the expenses arising therefrom shall be borne by the traveler, applying in this case the conditions established for the voluntary withdrawal of services. The same shall apply when the authorities of any country refuse to allow the passenger to enter.

AMUNCAR TOURISM explicitly declares that it acts only as an intermediary in the reservation or contracting of the different services linked to and included in the respective tour or reservation of services: hotels, restaurants, means of transportation, tour guide services or other providers. Therefore, it declines all responsibility for deficiencies in any of the services rendered, as well as any accident, damage, injury, delay or irregularities that may occur during the execution of the services to the persons executing the trip through its mediation.

AMUNCAR TOURISM declines all responsibility for delays, advances or cancellations that may occur on the part of the airlines or transport companies, and the passengers will be responsible for the expenses incurred.

If for justifiable cause AMUNCAR TOURISM Should the Company be forced to suspend any of the excursions, the registered passengers shall have no other right than the corresponding reimbursement of the amount paid, expressly waiving any other claim.

When the transportation is carried out in vehicles owned or rented by the organizer, the traveler expressly submits to the road accident legislation of the country in which the vehicle is registered, waiving any other right that may correspond to him/her, by virtue of which the indemnities would be paid to the interested parties, beneficiaries or legal representatives in the country of registration of the vehicle and in the legal currency of the country. The payment of the possible indemnities in case of accident, corresponds only to the insurance companies.

AMUNCAR TOURISM assumes no responsibility for the criteria and control in the granting of hotel categories. The categories that appear in the promotion of the packages and in the itineraries sent to passengers are those officially granted by the country's tourism authorities.

AMUNCAR TOURISM is not responsible for the luggage and other personal effects of the client, which travel at the client's risk.

AMUNCAR TOURISM, The company, Leg. 18828 Resolution DNT 1336/02 expressly declares that it acts as an intermediary in the reservation or contracting of the different services linked to and included in the respective tour or reservation of services: hotels, restaurants, means of transportation, etc. (Law 18829). The responsibility for variations and/or deficiencies in the modalities of rendering the services and/or for damages that may be caused is exclusively in charge of the respective service providers. Notwithstanding the above, the company's liability, whether acting as travel organizer or intermediary, shall be determined in accordance with the provisions contained in Law 18.829 and Dec. 2182/72. 2) The company is not responsible for the events that occur due to acts of God and/or force majeure and/or climatic phenomena and/or acts of nature that occur before or during the development of the tour; that prevent, delay or in any way hinder the total or partial execution of the services committed by the company, in accordance with the provisions of the Civil Code.

Once the trip has begun, the suspension, modification or interruption of the services by the passenger for personal reasons of any kind shall not give rise to any claim, reimbursement or refund whatsoever.

CLAIMS

Any claim you wish to make must be addressed, within 30 days of the end of the trip or the occurrence of the event that motivated it, through the contact form on the site or in writing via email (After this period of time no claim will be received).

CUSTOMER ACCEPTANCE

The client declares to know and accept the present general contracting conditions and such acceptance is ratified by means of any of the following acts:

The payment of the services contracted before the beginning of the trip, by any form or modality.

Acceptance of the invoice for the contracted services.

By using any portion of the contracted services. Understanding that the customer, read the terms and conditions contained on the website, accessible to any user.

APPLICATION RULES
The present contract and the rendering of services, if any, shall be governed exclusively by these general conditions and by the Tourism Law No. 18.829, its regulation Dec. 2182/72. The present General Conditions together with the remaining documentation given to the passengers shall constitute the Travel Contract established by Res. 256/00 Ministry of Tourism.

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